| DVD RENTAL POLICIES |
| Why do we have some many choices? What are the advantages of each? |
| Choices Click Here | Main Page Click Here |
| Questions | Answers | ||||||||||||||||||||||||||||||
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How does a |
This program lets you have 2,3 or 4 movies
out at a time for a flat monthly fee. Your monthly fee will be charged on the day you join the membership and will automatically be charged on the same day each month. You may cancel your membership at any timeYou may cancel your membership at any time A Unlimited Rental Plan, allows you to keep your rentals as long as you like. Remember, there are NO due dates and NO late fees. When you do return your rentals please slip them into their rental sleeve and insert the rental into the pre-paid mailer. Then just drop into any mailbox and your done. We will ship your next selection(s) the same day we receive your returns. |
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How does a |
This works just like your local video store. You can browse through thousands of titles and select your movies by simply clicking on the 'Rent It" button. Your DVDs will then be added to your shopping cart. When you're ready to place your order, click the "Checkout" button. First time customers will want to register as a "New Customer," returning customers will simply sign-in as a "Returning Customer." Follow the easy checkout process until your order has been completed. You will recieve an email confirming your order and an additional email confirming the exact shipping time. Your DVDs will soon arrive in your mailbox in a pre-paid, pre-addressed custom envelope for easy return. It's that easy! | ||||||||||||||||||||||||||||||
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How Long can I keep the DVDS? |
Depends
on your Plan ... if you choose the Pay Per Rental
Plan: You will always have a minimum of 7 days to enjoy your rentals. Here's how it works - - once you recieve your movies, just remember to drop them into a U.S. mailbox by the date indicated on the package which is usually up to 7-9 days from the day you recieve it. ... or if you choose the Unlimited
Rental Program: |
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How Much Does It Cost To Rent? |
Depends
on your Plan ... if you choose the Pay Per Rental
Plan: All DVDs are $3.00 - $3.99 for a 7-day rental period (from the day you receive them in the mail). Some Services give one free rental for every 9th or 10th DVD you ever rent. Shipping is absolutely FREE regardless of the amount of movies in your order (minimum of 2 movies per order - maximum of 4). ... or if you choose the Unlimited
Rental Program: |
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| Why don't I just go to Blockbuster? | A: Where do we begin?! What do you hate about Blockbuster the most? The lines? The late fees? $3.50 or more for one DVD? The small selection? The drive? The edited versions of the movies you rent? SuperMovieRentals.com is everything movie going is supposed to be, and none of the hassles: | ||||||||||||||||||||||||||||||
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How long will it take to |
Titles are sent via first-class mail and usually arrive within 2-4 days. The U.S. Post Offices provides a reliable, affordable shipping method, and we're happy to pass those savings along to you. Some movies may take longer than 4 days to arrive because of unforeseen delays in the U.S. postal system. SuperMovieRentals.com cannot guarantee delivery dates. | ||||||||||||||||||||||||||||||
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What if the DVD shows Rented or Out Of Stock? |
We strive to always have rental titles available, however, due to the popularity of certain titles, it may occur that we will be out of what you're looking for. We promise to do our best to ensure that we always have what you're looking for. Many titles that are "currently out of stock" are often returned within 24 hours. You can also create Your Wish List which will give you the ability to be notified by email when out of stock titles you would like to rent have been placed back in stock. If you cannot find a particular title that you may be looking for, contact us with your request and we'll get back to you to let you know if we can find it, or get it for you special order. | ||||||||||||||||||||||||||||||
| Order Limits And Late Fees | We allow between 3-5 days for
your return to arrive back after your due date. A late fee of the
full rental price, per week per movie will be charged to your credit card
if the return is postmarked after the RETURN DATE STICKER on the back of
the package. ALWAYS keep the original pre-paid mailer intact. AFTER 3 weeks we will automatically charge your credit card the full Manufacturer's Suggested Retail Price (MSRP) for ALL MOVIES NOT RETURNED. |
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| How can I Pay for the Rentals? | We accept all major credit
cards including Visa, MasterCard, American Express, and Discover. Your
credit card will be charged through our secure server system at the time
of the transaction. NO MOVIE TITLES WILL APPEAR ON YOUR BILLING RECORD,
only the approved charge for the rental made out to SuperMovieRentals.com Unfortunately Checks, Money Orders, Debit Cards and Check Cashing Cards
are not be accepted. You must be 18 years of age to place an order. NOTICE: It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted. Each electronic entry carries the computer coding of the internet provider through which the individual user can and will be traced in such a circumstance. |
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| Do You Charge Sales Tax? | Depends on which Service you
choose
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| Age Restrictions | DVD movie titles can only be rented and purchased by those 18 years or older. | ||||||||||||||||||||||||||||||
| DVD Care and Handling |
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| Credit Card Security And Privacy | Confidentiality is everything
to us. Your name will never end up on a mailing list as a result of
ordering from DVD Overnight. We NEVER release information about our
customers to a third party. Also, film titles NEVER appear on your billing
record. Your charge will reflect only the amount of your approved
transaction credited to SuperMovieRentals.com To safeguard your credit card
information, SuperMovieRentals.com utilizes SSL (Secure Socket Layers), the
most advanced online ordering security system available on the internet. SSL encrypts all ordering information so that NO part of your order -- including your name, address, and your credit card number can be read in transit by any third party. Consequently, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or a store. |
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| How does the Wish List Work? | Your Wish List is designed for you to personalize your shopping experience. Essentially you are creating your own DVD Bestsellers area that only you will be able to see. By simply clicking on the "Add To Wish List" button, you place that particular movie in your list. Your Wish List is there to remind you of movies that you may want to rent in the future. If the selection is "Out Of Stock" at the time you add it to your list, you can click on the Email Notification button which will automatically send you out a personal email when the title is placed back in stock. NOTE: due to popular demand, we unfortunately cannot guarantee that the movie will still be in stock by the time you come back to SuperMovieRentals.com to place your order. Remember, membership is FREE and it costs you absolutely nothing to create Your Wish List. | ||||||||||||||||||||||||||||||
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How Do I Report A Shipping Problem Or DVD That Won't Play? |
If you have any shipping problems, such as delayed arrival of your rentals or incorrect shipments, you should report them to our Customer Service representatives. You can also check your account status to see which movies you have out and which movies you've returned. If you have any problems getting a DVD to play properly, you MUST contact us via email BEFORE your order is returned (notes included in return packages cannot be processed for credit to your account) . | ||||||||||||||||||||||||||||||
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Where Don't you Ship Rentals To? |
Most services DO NOT
offer rentals to the following areas: Hawaii, Alaska, U.S. Territories (Puerto Rico, Guam) All International (unless otherwise noted below) |
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Where Do you Ship Rentals To? |
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What is your policy about enforcing |
Members of SuperMovieRentals.com must be at
least 18-years old. SuperMovieRentals.com is unable to ship movies with these
ratings to any area not legally within the right to receive such material
including the following areas:
There may be more areas so therefore: it is a member's responsibility to know community standards and applicable law renting and owning NC-17, un-rated, mature and adult movies. If you order from an area that we are unable to ship to your order will be cancelled and you will not be billed. |
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| Adult Rentals Privacy | Because your privacy is our utmost concern, DVDs will be sent to you in plain envelopes with NO INDICATION of CONTENT. Use the same envelope to return DVDs to us. Your credit card billing will read IBDG Inc. We will never SHARE our customer information with any third party. We will never SELL our customer information to any third party. |